Stakeholder Engagement

Stakeholder Centricity for Greater Good

At Tata Metaliks, we foster a stakeholder-centric approach to enhance business operations. Stakeholder engagement is a vital element to ensure our business remains sustainable to create long-term value. We firmly believe that ongoing engagement with all Stakeholders positively contributes towards improving the overall performance of our business, increases institutional know-how and builds social and relationship capital, thereby enhancing our credibility and strengthening our strategic positioning.

Our Stakeholder Engagement Model is based on the following principles:

Engaging with our Stakeholder groups to develop and maintain positive and productive relationships

Ensuring key Stakeholders are well-informed and have access to information about our business and activities

Involving our Stakeholders in identifying issues which are material to our business

Collaborating with Stakeholders to identify emerging trends and develop solutions for future challenges

Implementing initiatives and programmes that contribute to Sustainable development and generate shared value

Monitoring our success in meeting Stakeholder deliverables and continuously identifying areas for improvement

Customers

Building enduring relationships and brand loyalty

Engagement Platforms

  • Customer-specific operational Meetings
  • Customer meets and plant visits
  • Online webinars and training sessions
  • Tata eFee trials at customer sites to demonstrate
    energy efficiency
  • Technical support
  • Industry networks
  • Senior Leadership visits
  • Technical newsletters
  • Social media

Stakeholder Priorities

  • Innovative products with reliable quality
  • A range of choices in each product category
  • Environmentally friendly products
  • Value for money with timely delivery
  • Product knowledge and positive attitude of employees
  • Efficient after-sales service
  • Effective Management of complaints and offering satisfactory solutions

Our Response

  • Committed to offering a range of innovative, high-quality products offering value for money
  • Introduction of value-added services
  • Enhance customer access convenience through Customer Relationship Management (CRM) platform
  • Digital transformation of the sales and operations to speed up customer service and add value
  • Well-trained technical and service teams who are committed to efficient after-sales service
  • Maintaining effective relationships

Employees

Creating a progressive work environment

Engagement Platforms

  • Regular engagement sessions
  • Team collaboration assignments
  • Talent development and strategic planning sessions
  • Projects for Cross Functional Team (CFTs)
  • Reward & Recognition framework
  • Reverse mentoring
  • Action Learning Projects

Stakeholder Priorities

  • Positive and energetic work environment
  • Competitive compensation
  • Job satisfaction and motivation
  • Training and personal development
  • Health and Safety at work
  • Employee welfare

Our Response

  • Reinforce corporate culture towards highlighting care and concern for employees
  • Provide financial and nonfinancial benefits
  • Substantial training exposure, talent Management and retention programmes
  • Reward & Recognition schemes at all levels

Investors

Ensuring sustainable returns through dividend and wealth appreciation

Engagement Platforms

  • Investor Meets/Analyst conference calls
  • Quarterly Reports and correspondence
  • Annual General Meeting

Stakeholder Priorities

  • Sustainable returns
  • Growth in profits
  • Dividend growth
  • Ethical corporate conduct and good governance
  • Robust Risk Management practices
  • Agility to adapt to macroeconomic changes

Our Response

  • Committed to sustaining robust business growth over the long term
  • Sustainable and a robust dividend policy
  • Implement strategic and operational plans that can support growth targets
  • Maintaining transparency and good governance including sound Risk Management strategies
  • Communicate material information timely and accurately to Shareholders

Suppliers/Partners

Fostering mutually beneficial relationships

Engagement Platforms

  • Supplier reviews, audits and dialogues
  • Vendor/Supplier meets
  • Engagement calendar with key suppliers
  • Structured supplier visits for evaluation, knowledge sharing and feedback

Stakeholder Priorities

  • On time payments
  • Fair price and transparent transactions
  • Long-lasting relationship

Our Response

  • Deepen knowledge sharing
  • Meeting obligations timely
  • Maintaining effective relationship

Community

Contributing to the communities that we serve

Engagement Platforms

  • Employee Volunteerism
  • Collaboration with Tata Strive and various NGOs
  • Periodic cultural meets like ‘Regional Samvaad’
  • Regular interactions and workshops
  • Communication and engagement campaigns

Stakeholder Priorities

  • Employment creation and economic growth
  • Socially responsible corporate citizenship
  • Good community relations in all areas of operation
  • Environmental responsibility

Our Response

  • Creating direct and indirect job opportunities and economic growth
  • Impact-led CSR initiatives are undertaken to serve the communities we operate in
  • Committed to protect the environment and substantial investments in environmental protection projects

Government

Ensuring compliance, interpretation of regulations and responsible conduct

Engagement Platforms

  • Regular issue-specific Meetings
  • Structured stakeholder engagement plan
  • Meetings with multiple local authorities

Stakeholder Priorities

  • Compliance with all relevant Laws, Rules, Regulations and Guidelines
  • Paying Duties, Taxes and Levies promptly
  • Transparency and regular communication
  • Create employment opportunities and enhance economic prospects

Our Response

  • Adherence to Government rules and regulations and timely payment of taxes and duties
  • Direct and indirect job opportunities
  • Ensure environmental preservation