BETTER EVERYDAY

Customers

Engagement forums

  • Customer meets
  • Official communication channels: Advertisements, publications, website and social media
  • Conferences and events
  • Customer feedback and satisfaction surve
  • Customer visits, phone calls, emails and meetings
  • JSW Shoppe

Key outcomes

  • Timely delivery
  • Wide range of high-quality products that meet customer requirements
  • Competitive pricing
  • Easy availability through large distribution network
  • Post-sales support: Digital CRM to ensure quickly accessible customer support

Emphasis area

  • Value-added products
  • Offerings based on solutions
  • Sustainable and low-carbon steel
  • Human rights and safety
  • Warranties and quality assurances
Employees

Engagement forums

  • JSW World: Intranet portal newsletters
  • Employee satisfaction surveys: JSW Voice Pulse Survey
  • Emails and meetings
  • Training programmes like Springboard
  • Employee engagement initiatives like WeCare and Samvedna
  • Performance appraisal
  • Grievance redressal mechanisms
  • Notice boards

Key outcomes

  • Satisfaction and motivation
  • Fair wages and rewards
  • Improved work-life balance
  • Regular training and skill development
  • Career growth
  • Safe and secure work environment

Emphasis area

  • Health and safety
  • Well-being and benefits
  • Best-in-class labour practices
  • Employee engagement
  • Learning and development
Community and civil society/NGOs

Engagement forums

  • Need assessment
  • Meetings and briefings
  • Partnerships in community development projects
  • Training and workshops
  • Impact assessment surveys
  • Official communication channels: Advertisements, publications, websites and social media
  • Complaints and grievance mechanism

Key outcomes

  • Local employment and procurement
  • Infrastructure development
  • Funding for community development
  • Training and livelihood programmes
  • Contribution to local economy

Emphasis area

  • Health and safety
  • Local development with livelihood opportunities, skill development and education
  • Lower pollution and healthy living environment
Government and regulatory bodies

Engagement forums

  • Official communication channels: Advertisements, publications, websites and social media
  • Phone calls, emails and meetings
  • Regulatory audits/inspections

Key outcomes

  • Aligning with the government to support economic development
  • Continued contribution to the exchequer

Emphasis area

  • Contribution towards India’s infrastructure vision and Nationally Determined Contributions (NDCs)
  • Contribution to the exchequer
  • Import substitution
  • Contribution to ‘Make In India’
Institutions and industry bodies

Engagement forums

  • Conferences
  • Joint R&D initiatives
  • Internship opportunities for students

Key outcomes

  • Exchange of knowledge
  • Collaboration in R&D
  • Industry exposure for students

Emphasis area

  • Championing sustainability as a standard practice
  • Setting the tone for the development of the industry and economy
Investors

Engagement forums

  • Analyst meets and conference calls
  • Annual General Meeting
  • Official communication channels: Advertisements, publications, websites and social media
  • Investor meetings and roadshows

Key outcomes

  • Sustainable growth and returns
  • High standards of corporate governance and risk management
  • Compliance with global ESG norms and setting benchmarks in key areas

Emphasis area

  • Robust financial and non-financial performance across parameters
  • Consistent returns
  • Sustainability-linked bonds
Suppliers

Engagement forums

  • Vendor assessment and review
  • Training workshops and seminars
  • Supplier audits
  • Official communication channels: Advertisements, publications, website and social media

Key outcomes

  • Timely payment
  • Continuity of orders
  • Capacity building
  • Transparency

Emphasis area

  • Sustainable supply chain practices
  • Local procurement
  • Human rights, health and safety
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